FAQ
Do you offer financing?
Yes! We do offer financing options. Our financing options come in 3 tiers with 6 month, 18 month, and 25 month payment plans. To learn more about financing, click here.
Do you offer a warranty on my pergola purchase?
Yes, clients are able to purchase both 2 & 5 year warranty certification with their pergolas.
How durable is an OQ Pergola?
Outdoor Quarters Pergolas can withstand winds up to 145mph and have a weight bearing load of up to several hundred pounds depending on the size of the structure. Their aluminum build is sturdy and designed to brave the elements of every changing season.
Can I make changes to my OQ Pergola after I buy it?
Yes! If you buy a pergola with us, for example, without glass, but then decide you want to add glass doors to it later, you absolutely can do that.
How do the 3D Renderings work?
We’re glad you asked. Once you receive a quote and you’re comfortable with the price range, you can provide us with photos of the space you’re looking to upgrade with a pergola or outdoor furniture or kitchen etc. From there - you’ll design your dream Outdoor Quarters space with our lead Graphic Design Team, who consistently bring design concepts to life with hyper-realistic 3D Modeling & Rendering of the finished product in your space. This way, you’ll know exactly what it’ll look like before you even commit to the purchase.
How long does the entire process take?
From order placement to installation, on average, it takes about 2-3 months for completion. In this time frame, your Custom Pergola/Kitchen/Furniture is being crafted to fit all the specific dimensions and design specifications you’ve chosen. Our installation team will then deliver your products to you, and install any necessary orders (pergola/kitchen). The installation process takes 2-5 days depending on size and design specificity. The bulk of the processing time occurs in the actual crafting of the product.